All RIDEX products are covered by a 2-year warranty in accordance with European consumer protection legislation. The warranty is valid from the date of purchase and covers components that have been correctly installed and used in accordance with the vehicle manufacturer's requirements.
Warranty coverage
The warranty covers defects originating in the manufacturing process, such as the use of incorrect materials, dimensional non-conformity, or functional failure under normal usage conditions.
Covered
- Manufacturing defects
- Incorrect material
- Dimensional non-conformity
- Functional failure under normal use
- Material non-conformities under normal operating conditions
Not covered
- Normal wear and tear
- Damage from incorrect installation
- Use outside the specified application - incorrect fitment, incompatible vehicle, or overloading
- Accidents, external impact, or improper maintenance
- Components modified or repaired by unauthorised parties
How to claim
The warranty claim process depends on where the product was purchased.
All warranty claims and returns are handled directly through AUTODOC's customer service. AUTODOC provides a straightforward returns process through your user account on their platform.
Contact your point of purchase directly. Warranty claims are processed through the channel where the original transaction took place.
What to check before initiating a return
- Ensure the product is in its original packaging.
- Have your proof of purchase available.
- Do not return products that have been damaged or modified as they cannot be accepted.
Installed parts are generally considered used goods under EU consumer legislation. A part that has been fitted to a vehicle cannot typically be returned as new.