FAQs AND CONTACT FORM
On this page, we've collected the answers to the most frequently asked questions. Please look through this list to see if the answer to your question is here.
What are the terms of shipment?
Shipping to EU countries usually takes 3 to 7 working days. Orders for pick-up from the warehouse are available within 3 to 5 working days after payment. Terms of shipment and delivery time to other countries are agreed upon with each customer individually on a case-by-case basis. Check with your personal account manager about the precise delivery time and shipping method. You can also pick up your order under EXW terms from a warehouse confirmed by your account manager.
Can I get samples of RIDEX products before placing an order?
We can provide you with samples against payment. Contact your personal account manager to order samples.
Where are the RIDEX car parts manufactured?
Our parts are manufactured by certified factories in South-East Asia (China, South Korea, Taiwan, Malaysia), Turkey, and the Czech Republic. The quality management systems in these companies fully comply with international standards ISO 9001, ISO/TS 16949, ISO 14001, and OHSAS 18001.
What makes RIDEX stand out from the competition?
RIDEX auto parts offer great prices on reliable parts that are certified according to international standards. Our auto parts last to the very last day we promised you.
Can I place an order or get a quote on your website?
Yes, you can get a quote and check the availability of the parts you need using the BULK ORDER function. Or you can find the products you need in our catalogue and check out on our website. Please note that BULK ORDER and checkout are only available for registered users.
What is RIDEX?
RIDEX is a German-based company with its headquarters in Berlin that has been operating in the automotive aftermarket since 2016.
Where do you sell RIDEX?
We sell RIDEX to all European countries, and our partners help distribute RIDEX around the world. Our products are sold in 65 countries around the world.